grafitti

Support

Binary Star Development Corporation offers a wide range of support services designed to provide you with an appropriate level of technical assistance to maintain and support your information processing and development efforts.
Detailed Installation instructions are available at http://www.nuwiki.com.
There is NO CHARGE for installation assistance on Nucleus evaluation copies.
Our technical support group is ready to assist you up to 7 days a week, 24 hours a day. Support services include Telephone support, high-speed telnet system support, on-site consulting, staff training, and custom programming both on and off-site.
If your system is down Request Service.
This guide outlines the services available and how to get support for Nucleus and other Binary Star application systems
Software support for multi-user systems is highly recommended, easily obtained, and with a Binary Star Development Corporation support contract, economical.
Extended Software Support
 Software support agreements give customers priority technical assistance. Binary Star Development Corporation provides extended software support agreements to customers at very reasonable prices. Yearly renewable support from BSDC protects your investment in Nucleus through a number of plans which include the following features:
   Discounts on Upgrades and Services
Extended warranty support agreements allow you to maximize the benefits of your investment in Nucleus through discounts on future Nucleus upgrades, enhancements, and Professional Services.
  Nucleus Software Upgrades
A 25% discount on upgrades to Nucleus is given to those who maintain a Software Support Agreement.


Professional Services
Up to 25% discounts on a wide range of Professional Servicesis offered to customers with Extended Software Support Contracts.

Support Services
 Technical support engineers are ready to assist you with any Nucleus development question or problem.
Nucleus
 Support and Services Summary

Extended Software

Remote Diagnostics Support
Remote support allows our engineers to use diagnostics on your system to quickly isolate problem areas.

Support

Software Patches
Customers will be able to receive software modifications that are relevant to their installation.
  Tech Tips
 Documentation and tips for creating sophisticated, secure and user-friendly systems is available.
  Extended Hours
 Flexible support hours coverage to meet requirements of any installation, ranging from standard 8 am - 5 PM Monday to Friday through 7 x 24 coverage.
   

Professional Services

Binary Star Development Corporation provides numerous support alternatives through our Professional Services group.
 
  • Conversions and Migrations
    From Legacy Systems: Assistance in converting Legacy applications to Nucleus.
  • System Builder
    We have an extensive System Builder / SB / SB+ Migration suite to convert screens and applications developed in the System Builder environment to Nucleus.
  • Upgrades
    Binary Star Development Corporation can provide a senior engineer on site to help reduce confusion sometimes associated with upgrading a system.
  • Training
    We offer a number of training programs to assist in getting your staff up to speed. Our training programs range from Pick dictionaries and file structure through the advanced use of Nucleus. Advanced programs include integration of application logic, event triggers, the Graphic User Interface, and Nucleus StarSite web technology.
  • Windows Integration
    We have wide range of experience and a number of tools for the integration of Windows to the Multi-value database.
  • Consulting
    A wide range of consulting services is available.
    • Nucleus Software Support Pricing

    Nucleus Software Support Program
    8 am to 5pm EST Monday through Friday

    Nucleus Support is available for approximately 15% of the purchase price per user seat / year
    Extended hours coverage is available for these and other periods:


  • 8 am to 5 PM Monday - Sunday (local customer time)
  • 8 am to 8 PM Monday - Friday (local customer time)
  • 24 hours a day Monday - Friday
  • 24 hours a day 7 days a week
  • Holidays are included with 7 x 24 coverage only
  • For Pricing on extended hours coverage:
    Please call (954) 791-8575 for additional details
    •

    For those users who do not elect to obtain software support agreements: Support, consulting and custom programming is available at prevailing hourly rates ($200 - 300 per hour) without discount.

    All prices are subject to change without notice
    Prices are subject to tax where applicable.
    Other
    Support
    Please call for current information on support for MvLaser and other Binary Star products.

    How to get Support

    1. Have you filled out the Support Warranty Registration card and either mailed or faxed it to us? The Warranty card must be sent to us to obtain support during this period.
    2. Please ensure that you have complied with the system requirements documented in the Installation Guide, and followed the proper installation instructions.
    3. Check the trouble-shooting appendix of the Nucleus Installation Guide. If the trouble-shooting appendix was unable to help you, it may be beneficial to contact your hardware supplier to verify that your hardware is operating properly.
      4. You will be asked to provide the Serial Number, Activation Number, System platform and TERM type settings for your system to our technical support group. Researching this before you call will assist us in providing you with faster service.
      5. Check our support site on the internet.
    It offers numerous trouble-shooting tips and provides a variety of design tips and examples regarding the use of Nucleus.
      Support is subject to current support fees if there is no software support agreement or your warranty period has expired.

    For Tech Support:

    Phone: 954/791-8575 FAX: 954/584-4567
    email: support@binarystar.com



    Support Services from Binary Star