BinaryStar offers a wide range of technical and consultative services to support the latest
trends and technologies as well as legacy Enterprise system support.
If you need assistance:
Assistance is available for:
- BOSS business cloud applications
- Consulting, Programming, Engineering
- Data integration and communications
- Training and educational services: On-site or off-site
- Product Installation and tuning
- Web applications
- Audit and security controls
Support:
Standard support subscriptions provide 9am to 9pm support hours in North America and 9am to 5pm support hours in the
rest of the world, Monday through Friday. Binary Star premium support subscriptions deliver 24x7 support hours.
Support subscriptions include unlimited incidents, web and phone access, and deliver:
- Access to certified technicians to assist in resolving issues related to Nucleus Technology.
- Updates: Access to user-installed Nucleus licensing authorizations, documentation, updates, patch sets and no-charge upgrades
as they become available.
- Notification of required upgrades, general enhancements and security features
- Upgrades: No-charge access to the latest Nucleus Technology
product releases
Support services include Telephone support, Electronic meetings, secure remote systems support,
on-site consulting, staff training, and custom programming both on and off-site.
Conversions and Migrations:
- Assistance in data migration from Pick/U2 to Oracle, DB2 or flat file structure.
- Modernization of Legacy applications, using state-of-the-art tools and utilities.
Upgrades:
BinaryStar can provide senior engineers on site to assist
in system upgrades to improve performance and ensure rapid and successful upgrades.
Training and Education:
We offer a variety of Educational services
to assist in getting your staff up to speed. Our educational programs range from database fundamentals
through the advanced use of Nucleus Technology. Advanced programs include integration of application logic,
event triggers, the Graphic User Interface, and Nucleus StarSite web technology.
For more information:
Call toll-free (866) 882-1888 or +1 (954) 791-8575 to schedule a confidential discussion.
