Web Portal
Back Office Support Services (BOSS)
BOSS offers a comprehensive information management infrastructure, for the web based or "bricks and mortar" distributor. Almost everything a Dot Com needs to do business other than the people and the goods. BOSS can quickly put your catalog and your business on-line.
Web sales:
The BOSS web sales portal enables customers to easily browse, compare, and shop from your catalog that may include a million or more items. Shopping access is made easy through a variety of user-defined criteria. Customers can browse by Category / style / product group / size / color, make / model / year / class / size or other tiered selection criteria that enable the shopper to easily "browse, and buy" .
A unique "top-down" integration with a modern, full-featured back-office accounting, inventory and management solution provide efficient operations and extensive process controls. Customer information is protected through multiple layers of server, internal security and encrypted transmissions. All sensitive consumer data is encrypted in full compliance with key industry standards and critical governance requirements.
Adherence is targeted for PCI, HIPAA and the Gramm-Leach-Bliley Act concerning Consumer privacy of Financial Information. http://ftc.gov/privacy/glbact/glboutline.htm. Security provisions address access, encryption, compliance control, security and the various requirements of Sarbanes-Oxley (SOX) regulations.
Customer support portal:
An extensive range of web accessible facilities, improve customer retention and shopper satisfaction. Customers can review purchases (for any period of time on record) and easily "buy again". Service or warranty claims can be initiated from the service portal. Alerts are automatically distributed to support staff to ensure the highest levels of customer satisfaction and strict adherence to corporate policy. On-line chat sessions answering customer questions can be implemented to further improve the customer experience.
Vendor support portal:
A full-service vendor portal provides exceptional communications for key vendors. Vendors can look up payable items and inquire concerning payment status. Vendors using Electronic Data Interchange (EDI) can submit shipment advice regarding goods in transit so that inventory levels for quantities in transit can be automatically updated. Receiving and logistics personnel can prepare for incoming goods that may require special handling or treatment to make sure that goods are on the shelves in time for seasonal or advertised promotions.
Management portal:
Key performance indicators can be presented on the web through the secure web portal. "Drill-down" from summary information to invoice and line item detail. Extensive analyses are available, focusing on sales location, sales rep or product group. Month to date / year to date comparisons and graphical comparisons are available. Compare sales by product group to all customer averages with dollar and common size ratio analysis.
Essential management information is available through a "Flash-report" summarizing the sales pipeline, key financial indicators and operations data.
Powerful web portal facilitates sales to consumers. Advanced lookup and search methods simplify and speed the order process Online content management of all product data Customizable appearance and functionality PCI compliant credit card processing Multiple shipping location support Customer self-service portal - orders and invoices, with drill-down to detail Management portal for access to payables, receivables, sales and analyses Scalable, High availability, High reliability
The BOSS web portal from BinaryStar Systems offers CUSTOM configuration and implementation to ensure satisfaction on every level. customer, management, vendor, sales and support.